Got a question?
Ola Chica is located in Santa Cruz, California.
Our shipping and billing address:
Suite 7335 Santa Cruz, CA 95061
Ola Chica ships directly to customers all over the world. We ship with UPS and every order includes a tracking number that is automatically sent once your order ships.
All orders will be shipped with in 2-3 business days. Overnight and 2nd day orders arrive on the NEXT or 2ND BUSINESS DAY, and does not include weekends or holidays - UPS does not deliver on Saturdays unless specific arrangements are made directly with an Ola Chica Customer Service representative.
International orders are subject to addtional duties and taxes beyond our shipping price. Since each country charges different rates, we cannot predict what these charges will be, althought VAT for EU countries can be as high as an additional 18%. UPS will collect international fees and duties upon delivery. Ola Chica does not refund shipping costs on returned orders.
Our intention is to design and build products that meet your needs. For that reason all Ola Chica products purchased directly from this Web site carry a complete satisfaction guarantee. If, at anytime within the first year of receiving your product, you are unsatisfied for any reason simply contact us for an exchange, repair or refund depending on the damage. Unfortunately, this does not cover damage that was the result of misuse or beyond reasonable usage expectations. We apologize, but shipping charges on returned products cannot be refunded.
Products returned for refund will be credited within 5-10 business days of the receipt of the item(s) and the refund can only be in the form of a credit to the original purchasing credit card or store credit.
To return a product for any reason, simply send the product back to our Santa Cruz location with a brief note as to the reason for the return as well as your name, order number, or some other means of identifying your purchase. Our return address is:
- Product Returns
456 Palm St. Santa Cruz, CA 95060
Ola Chica is very conscious about your personal privacy and the security of your information. As such, we make every effort to insure the safest possible shopping experience. We do not sell, trade nor barter information we collect to other companies or services.
If you have any concerns or issues with privacy or security please feel free to contact us at email@example.com